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Privacy Policy

Introduction

Welcome to RovingPOD (“RovingPOD”, “we”, “us”, “our”).

We take your privacy seriously. This privacy policy explains how and why we collect, store, use and share your personal data when you browse our website or purchase our products. It also explains your rights and how to contact us if you have questions or complaints.

Controller

RovingPOD is the data controller responsible for your personal data.

Contact details:
Email: support@rovingpod.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to resolve your concerns before you contact the ICO, so please contact us first.

Please keep your personal data up to date and notify us if it changes during your relationship with us.

Changes to This Policy

We review our privacy policy regularly and may update it periodically.
This version was last updated on 23/04/2026.

Third-Party Links

Our website may include links to third-party websites or services (such as Instagram, Facebook, or YouTube). Clicking on those links may allow third parties to collect data about you. We are not responsible for their privacy policies, and we encourage you to read them before providing any information.

The Data We Collect About You

We may collect, use, store, and transfer the following types of personal data:

Identity Data: name.
Contact Data: billing, shipping, and delivery addresses, email address, and phone number.
Transaction Data: details of payments and purchases.
Technical Data: IP address, browser type, time zone, device information, operating system, and website usage details.
Usage Data: information about how you use our website, products, and services.
Marketing & Communications Data: preferences regarding marketing communications.
Profile Data: purchase history, account details, saved items, reviews, and feedback.

We also collect aggregated, non-identifiable data (such as website traffic statistics) to improve our services.

We do not collect any Special Category Data (such as health, religion, or political views), nor do we collect information about criminal convictions.

How We Collect Data

We collect data through:

Direct interactions: when you purchase products, create an account, contact us, subscribe to our newsletter, or participate in surveys or competitions.
Automated technologies: cookies and similar tools that collect technical data about browsing behaviour.
Third parties: analytics providers (e.g., Google Analytics), payment processors (e.g., Stripe, WooCommerce Payments, PayPal), and delivery partners (e.g., Royal Mail, DPD).

How We Use Your Data

We use your personal data only where the law allows. Common uses include:

Purpose Legal Basis
To register you as a new customer Performance of a contract
To process and deliver orders Performance of a contract / Legitimate interest
To manage payments and prevent fraud Performance of a contract / Legitimate interest
To communicate with you, including responding to queries Performance of a contract / Legitimate interest
To send marketing communications (if opted in) Consent
To analyse and improve our website and services Legitimate interest
To comply with legal or tax obligations Legal obligation

You may withdraw consent for marketing at any time by clicking the unsubscribe link in our emails or contacting us directly.

Marketing and Communications

We may contact you with updates, promotions, or product news if you’ve opted in or previously purchased from us.
You can opt out anytime without affecting your past purchases or service.

Cookies

We use cookies to improve your browsing experience and analyse website performance.
You can control cookies through your browser settings. For details, please see our Cookie Policy.

Disclosures of Your Data

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal, WooCommerce Payments)

  • Delivery and logistics partners (e.g., Royal Mail, DPD)

  • Marketing and analytics services (e.g., Google Analytics, Meta)

  • IT service providers (e.g., hosting and email platforms)

  • Professional advisers (e.g., accountants, legal advisors)

  • Regulatory authorities when legally required

All partners are required to process your data securely and only as instructed by us.

International Transfers

Some third-party service providers may store or process data outside the UK.
Where this occurs, we ensure your data is protected to UK GDPR standards through appropriate safeguards (such as standard contractual clauses or adequacy decisions).

Data Security

We have implemented suitable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Data Retention

We retain your personal data only for as long as necessary to fulfil our obligations, such as completing your order, providing warranty support, and meeting legal or accounting requirements.

Your Legal Rights

You have the right to:

  • Request access to your personal data.

  • Request correction or deletion of your data.

  • Object to processing or request restriction of processing.

  • Withdraw consent (where applicable).

  • Request data transfer to another service provider.

To exercise these rights, please contact us at support@rovingpod.com.
We will respond within one month.

Contact Us

If you have any questions or concerns about this policy or your data, please contact:

RovingPOD
Email: support@rovingpod.com