Delivery & Returns

Our RovingPODs are large heavy items! So to make sure we deliver them safely and efficiently we use a 2-person delivery service, provided by our delivery partner HigherJump. You are able to book a delivery day that works for you and will receive a text and email about the status of your delivery. 

All of our RovingPODs are shipped free of charge.

All of our standalone accessories are dispatched using a regular postal service and will arrive separately from your RovingPOD. 

All orders over £50 will also be free of charge, for order under this amount a small delivery fee is applicable. 

Some bundles may also contain accessories shipped with your Roof Tent. In this scenario your bundled accessories may arrive with your RovingPOD.

3 – 7 Days

Unfortunately due to the location and difficulty of getting to the highlands, we are not currently offering delivery to these postcodes. PA, PH, IV, KW. 

Unfortunately due to the location and difficulty of getting to the highlands, we are not currently offering delivery to these areas. 

Please check the condition of the packaging before accepting the delivery. If there is visible damage to the RovingPOD itsself, take pictures and refuse the delivery. Notify us immediately so we can get it sorted as soon as possible and have another RovingPOD sent!

In the unlikely event that you change your mind, you’re welcome to return your item(s) to us for a refund.

At RovingPOD, we offer a goodwill returns policy that goes beyond your standard consumer rights, giving you up to 30 days from the date of delivery to cancel your order. Full details can be found in our online Terms & Conditions.

If you’ve already booked a delivery date for your RovingPOD roof tent, cancelling the delivery directly with our courier as soon as possible can help speed up the cancellation process on our side.

If you’re returning a RovingPOD roof tent, we can arrange collection through our delivery partner. A collection fee of up to £100 will be deducted from your refund to cover transport costs.

For all other returns, items must be sent back to our warehouse at your own expense.

If you notify us that you wish to cancel an order that hasn’t yet been delivered, or one that we’re arranging to collect, we’ll process your refund as quickly as possible and no later than 14 days.

For items returned to us, refunds will be issued within 14 days of receipt, or within 14 days of receiving proof that the goods have been sent back.

All refunds will be made using the original payment method.

You have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

• The deadline for changing your mind. Legally, if you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery. However, we offer our UK customers a goodwill guarantee which is more generous than your legal rights by extending this cancellation period for up to 30 days from the date of delivery. This extended goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see below).
• How to let us know. To let us know you want to change your mind, contact our Customer Service Team or fill in the cancellation form.
• You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost and for help with returns, please see our Returns Process or contact our Customer Service Team.

You can:

• Ask us to arrange collection for you using our delivery partner and a collection cost of up to £100 will be deducted from your refund. This option is provided at our sole discretion and requires the item being in the original box, with good structural condition.
• Send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price.

We reduce your refund if you have used or damaged a product

If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

When and how we refund you

If you tell us you’ve changed your mind about a product that hasn’t been delivered or one that we’re collecting from you, we refund you as soon as possible and within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

Exchanging a RovingPOD product may be possible.

If you’d like to exchange your RovingPOD roof tent or an accessory, please get in touch with us quoting your order number and the item(s) you’d like to exchange.

To be eligible for an exchange, items must:

• Be within 30 days of delivery

• Be unused, in their original packaging

• Be returned in original condition

All exchange requests are subject to inspection and availability.