Help & Support
I'm placing an order
The product I want is out of stock. When will it be back?
This just means this item flew off the shelves and it’ll be back soon. We have lots of alternatives onsite, why not have a browse?
How do I buy something on finance?
Its really easy to buy a RovingPOD using finance, simple head to our checkout with your desired products and accessories. And then select from one of our finance providers for the payment method!
Do you price match?
Unfortunately at this moment in time we do not offer price matching as our prices are already as competitive as they can be.
I've just placed an order
I want to remove a product or a service from my order, how do I do this?
No problem at all! Please contact us as soon as possible and we can cancel the item from your order for you! If you order has already been shipped then we can start a returns process for you as well.
I’ve changed my mind and need to cancel my order. Can you help?
No worries. Get in touch with one of the below options and we’ll help you with your cancellation.
Will I get a delivery timeslot?
Our delivery partner HigherJump will be in contact with you and can help you arrange your delivery date for when is best for you!
My order is on its way
I have changed my mind and want to cancel my order!
Unfortunately if you’re order has already left our warehouse you will need to start a refund to arrange to have your items returned.
Where is my delivery?
You can keep up with your delivery by tracking your order, or through your My Account. Your SMS message on the day of delivery also includes your driver’s phone number, so you can call to find out more if you need to.
After my delivery
I’ve opened my product and it’s damaged. What should I do?
We’re really sorry to hear that your item has arrived damaged. Please send us an email to support@rovingpod.com with pictures of the damage and include your order number in the subject line. Once you have sent this to us we will get back to you as soon as possible.
I need a copy of my invoice. Where can I get one?
We will send an invoice by email on the day of delivery or you can find a copy of your invoice in your My Account. You can also download one when you track your order through our website.
I want to return my product. What should I do?
Not happy with your new product? No worries. If you want to return a product, just let us know within 30 days of delivery and we’ll tell you how to get it back to us. We’ll give you a full refund if your product is unused subject to any delivery charges that may apply. For more information please see our returns policy page.
My product is faulty
My product is out of warranty, can you help with a repair?
Absolutely we can! Get in touch with us today at support@rovingpod.com to see how we can help you get your POD back into working order!
My item isn’t working, what should I do?
We’re sorry to hear that your product is faulty. Head over to My Account where you can find out the best way to report your fault. If you don’t have a My Account, don’t worry! You can sign up with the same email address that you used to place your order, and it will automatically load your purchased products. If you want to speak to us, we can support you through the process.